FAQ

When will my order be shipped?

We ship orders every business day, and the usual delivery time is 2-5 business days from placing the order.

What is the shipping cost? Do you ship worldwide?

Yes, we ship orders worldwide, and we have express shipping for EU countries.

EU Countries:

Courier delivery: €4

For orders over €50, shipping within EU is FREE

Rest of the World:

Courier delivery: €15 (does not include any potential customs fees )

What payment methods can I use?

We offer three payment methods:

Card payment

PayPal

Cash on delivery

How to cancel an order?

To cancel an order, contact us no later than 60 minutes after
creating the order here.

What to do if I entered incorrect data in the order?

To change the order data, contact us no later than 60 minutes after creating the order here.

How to use the VENEV mask?

1. Cleanse your skin before applying the mask. Clean skin helps the mask penetrate deeper into the pores.

2. Using the applicator, apply a thin layer of the mask evenly on the face. Be careful to avoid the eye area.

3. Leave the mask to work for 10-15 minutes.

4. Put a protective film on the magnet and remove the mask from the skin with slow movements.

5. Gently massage the remaining product into the skin.

6. For best results, use the mask 1-2 times a week.

For what type of skin is VENEV cosmetics suitable?

Our natural cosmetics VENEV is suitable for all skin types.

What should I do in case of a complaint or return?

In case of a complaint or return of goods, contact us here, our team will do everything to solve your problem promptly

Is the protective film of the magnet ecological?

Yes, the protective PLA film is 100% bio-degradable and compostable.

What are the benefits of the mask?

Cleans deeply

Hydrates and brightens

Quality natural ingredients

Suitable for all skin types

No harmful chemicals

When can I use the Skin Care kit?

You can use the Skin Care kit at any time during the day. However, we recommend using it every morning.

When can I use VENEV VITAMIN C SERUM?

VENEV VITAMIN C SERUM is suitable for daily use. You can use it repeatedly in the morning and in the evening.

How to use VENEV GENTLE CLEANSER?

Gently moisten your skin. Use VENEV GENTLE CLEANSER in a pea-sized amount, apply it to your face, and with circular motions, rid your skin of unwanted impurities. After a moment of massaging, thoroughly rinse off the remaining product with clean, lukewarm water and pat dry with a clean towel. Your skin is then ready for the next application, such as VENEV VITAMIN C SERUM and/or VENEV BLUE LIGHT PROTECTIVE FACE CREAM.

What harmful effects does VENEV BLUE LIGHT PROTECTIVE FACE CREAM protect against?

VENEV BLUE LIGHT PROTECTIVE FACE CREAM ensures that your skin, after use, is not only hydrated and radiant but also effectively shielded from the aging effects of solar radiation, particularly from blue light, which can accelerate skin aging, increase pigmentation, cause wrinkle formation, skin sagging, heightened sensitivity, and more. Our daily
cream provides the highest protection against these mentioned threats.

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