FAQ - Frequently asked questions
We ship orders every business day, and the usual delivery time is 2-5 business days from the date the order is shipped.
Yes, we ship orders worldwide, with express shipping available for European Union countries.
EU countries: Courier delivery: €5
FREE shipping within the EU on orders over €60
Slovak Republic: Parcel delivery: €3.50 SPS courier delivery: €4
FREE shipping on orders over €60
Worldwide: Courier delivery: €15 (price does not include any customs fees)
Cash on delivery: Subject to a fee of €2.49
We offer three payment methods:
- Card payment
- PayPal
- Cash on delivery (Cash on delivery is only available for orders within Slovakia and the Czech Republic).
To cancel an order, please contact us no later than 60 minutes after placing the order here.
To cancel an order, please contact us no later than 60 minutes after placing the order here.
- Clean your skin before applying the mask. Clean skin helps the mask penetrate deeper into the pores.
- Using the applicator, apply a thin layer of the mask evenly to the face. Be careful to avoid the eye area.
- Leave the mask on for 10-15 minutes.
- Place the protective film on the magnet and slowly remove the mask from the skin.
- Gently massage the remaining product into the skin.
- For best results, use the mask 1-2 times a week.
Our natural cosmetics VENEV are suitable for all skin types.
In case of a complaint or return of goods, please contact us here. Our team will do everything possible to resolve your issue as quickly as possible.
Yes, the protective PLA film is 100% biodegradable and compostable.
- Deep cleans
- Moisturizes and brightens
- High-quality natural ingredients
- Suitable for all skin types
- Free from harmful chemicals
You can use the Skin Care Kit at any time during the day. However, we recommend using it every morning.
VENEV VITAMIN C SERUM is suitable for daily use. You can use it repeatedly, both in the morning and in the evening.
Gently moisten your skin. Apply a pea-sized amount of VENEV GENTLE CLEANSER to your face and use circular motions to remove unwanted impurities from your skin. After massaging for a while, rinse the remaining product thoroughly with clean, lukewarm water and wipe with a clean towel. Your skin is now ready for further application, such as VENEV VITAMIN C SERUM and/or VENEV BLUE LIGHT PROTECTIVE FACE CREAM.
VENEV BLUE LIGHT PROTECTIVE FACE CREAM ensures that after use, the skin is not only hydrated and radiant, but also effectively protected against the aging effects of sunlight, and especially against blue light, which causes accelerated skin aging, increased pigmentation, wrinkles, sagging skin, increased sensitivity, and many others. Our day cream offers the highest protection against these threats.