We do everything we can to make you feel safe with us. Here you will find all the necessary information about how we protect your privacy and personal data.
The most important basic information:
- The operator of this Website is Venev s.r.o., with registered office at Doležalova 15C, 82104, Bratislava, Slovakia, Company ID: 54467519, Tax ID: 2121684961, VAT ID: 2121684961 .
- We will always act in accordance with the law: In order to provide you with all our services, we need to know basic information about you. Some of it is of the nature of personal data. We promise that in handling it we will always comply with all generally binding legal regulations and even more. We process your personal data only for the monitored purpose for which you have given your voluntary consent to processing.
- We store your data securely: Your data is stored in a protected database so that none of it is leaked. The Website is secured by an SSL protocol from a globally recognised certification authority (ESET SSL FILTER CA), meaning that communication between you and our Website is encrypted with a security key so that no third party can read it.
- We do not store payment card data: We are aware that payment card data is the most sensitive, which is why we do not store any data on our servers when paying for goods — every transaction takes place exclusively on the pages of your bank or a secure payment gateway.
- We do not disclose your information to third parties: we do not publish, make available, or provide your personal data to any other entities, with the exception of organisations whose cooperation is necessary for the proper processing of your order. These are mainly banks, payment gateway operators, and delivery companies.
- You can change your data: you can change your personal data at any time. You can also withdraw your consent to the processing of your personal data at any time and easily. Among other things, you have the right to erasure, rectification, or restriction of the processing of personal data. You have the right to object to processing or its scope. All these requests can simply be sent to our e-mail. In such a case, however, we are entitled to request the provision of additional information necessary to confirm your identity. We will send you notifications of the measures taken without undue delay, no later than one month from the receipt of the request.
.....and now a little more
In order to provide you with all our services, we need to know basic information about you. Some of it is of the nature of personal data within the meaning of the new Act No. 18/2018 Coll. on the protection of personal data and on the amendment of certain acts (hereinafter referred to as the DPA). We comply with this act when using your data. We undertake to handle and process your personal data in accordance with the valid and effective legal regulations of the Slovak Republic.
We declare that we will process personal data in accordance with good morals and will act in a manner that does not contradict the DPA or other generally binding legal regulations, nor will we circumvent them in any way. We declare that we will not force your consent. Your consent is based solely on voluntariness!
Before shopping on the Website, registration is not required. Simply fill in the basic details needed to process your request. We process your data for the purposes of processing and delivering your order and the mutual fulfilment of our contractual rights and obligations. This data is also necessary for our accounting and invoicing system.
In our shop you do not enter any information directly relating to working with money in your accounts. All currently offered forms of electronic banking (paying for goods via internet banking) are carried out directly on the pages of your bank or via a secure payment gateway, which only provides us with information about the success or failure of a payment and your name, or account number (so that we can identify the payment and return it if necessary). Under no circumstances will we learn any further information, such as your login details or balance on your account.
During your visit, temporary statistical information is stored on our server that is not of the nature of personal data and that is necessary for the proper functioning of the shop (e.g. what you placed in your shopping cart, when you came to the site, where you came to the site from) and for the purposes of targeting our marketing strategy.
On our server we also use cookie files. These are small text files that may be sent to the browser when you visit our Website and stored on your device (computer or other device with internet access, such as a smartphone or tablet). Cookie files are stored in your browser's file folder. Cookies usually contain the name of the Website they originate from, their validity, and value. On your next visit to the Website, the web browser reloads the cookies and sends this information back to the Website that originally created the cookie. The "cookie" files we use do not harm your computer or other devices.
If you visit our Website and your browser allows the acceptance of cookie files, we consider this to be acceptance of our cookie use policy. Instructions for changing cookies can be found in the help section of each browser. We use cookies with the aim of optimally creating and continuously improving our services, adapting them to your interests and needs, and improving their structure and content. You can set cookies in your web browser. Most internet browsers are originally set to automatically accept cookies. You can change this setting by blocking cookies or by being notified in the event that cookies are to be sent to your device. Instructions for changing cookies can be found in the help section of each browser. However, disabling some cookies may have an impact on the functionality of our Website.
We do not publish, make available, or provide your personal data to any other entities, with the exception of organisations whose cooperation is necessary for the proper processing of your orders. These are mainly banks (in some cases the provision of your name and bank account number for the return of the value of goods), the PayPal and GoPay payment gateway, and delivery services (contact and delivery address). This data is, however, always provided on a one-off basis for the processing of your specific order. All information is protected with the highest level of protection. We protect the personal data database against its damage, destruction, loss, and misuse.
Please bear in mind that the processing of your personal data will be carried out mainly in pre-contractual relationships and the processing of your personal data is necessary for the processing of the order, delivery of goods and services, and the fulfilment of the contractual relationship in which you appear as one of the contracting parties. However, you can also withdraw your consent at any time by sending a written request to the e-mail address provided on the Website. Immediately upon receipt of the withdrawal of consent to the processing of personal data, we will ensure the blocking and destruction of your personal data that was the subject of processing.
If you have decided to grant us consent to the processing of your data (e-mail address) for marketing purposes (newsletter subscription), you simultaneously confirm that you have granted this consent voluntarily and are aware that this consent is valid until it is withdrawn, or until the end of the period of processing of your personal data, at the latest within three years. In every e-mail address you will find a link; by clicking on this link and confirming, your e-mail will be removed from the database.
We are entitled to process your data even after the end of the original purpose of processing only to the necessary extent and to the necessary degree for the purposes of statistics, research, traffic, and turnover, but in anonymised form so that it will not be possible to identify you in any way on the basis of it.
The period of collection and processing of personal data corresponds to the duration of the purpose, its processing, and after the purpose has been achieved, for a maximum period of three years for the purposes of any invoicing of payments, records and enforcement and assignment of receivables for the service/goods provided, for the purposes of processing submissions, for the exercise of rights, or for the fulfilment of other obligations imposed by generally binding legal regulations, the Operator of the Website is entitled to maintain records of personal data even after the termination of the contractual relationship of which you were a party. In the case of registration, we process your personal data for the duration of the use of the user account, and thereafter for a maximum period of three years.
As a data subject, you may exercise all your rights with us pursuant to the provisions of the DPA. If you suspect that your personal data is being processed unlawfully, you have the right to submit a proposal to initiate proceedings on the protection of personal data to the Office for Personal Data Protection of the Slovak Republic, with its registered office at Hraničná 12, 820 07 Bratislava.
Based on your order placed on the Operator's Website, we will process the following personal data:
- Purpose of personal data processing:
- Sale and dispatch of goods to the buyer (preparation of invoice)
Notice of rights of the data subject:
On the basis of a written request, you may request information on the status of the processing of your personal data, a copy or restriction of the processing of personal data, correction or modification of incorrect, incomplete, or outdated personal data, destruction and erasure of personal data if the purpose of its processing has been fulfilled or if a violation of the law has occurred. You also have the right to object to the processing of personal data. The period of collection and processing of personal data corresponds to the duration of the purpose, its processing, and after the purpose has been achieved, for a maximum period of three years for the purposes of any invoicing of payments, records and enforcement and assignment of receivables for the service/goods provided, for the purposes of processing submissions, for the exercise of rights, or for the fulfilment of other obligations imposed by generally binding legal regulations.
Data processed:
In connection with the sale and processing of your order, we process the following data: first name and surname, telephone contact, e-mail address, contact address, city, country, and postcode.
- Purpose of personal data processing:
- marketing (newsletter subscription)
Notice of voluntariness:
You are not obliged to grant consent and the consent provided may be withdrawn at any time. The consent provided is valid until withdrawn or for a period of three years from the granting of consent. By voluntarily filling in your e-mail address, you can subscribe to the newsletter and thereby express your consent to the sending of marketing leaflets, various promotions and discounts on the offered goods and services, or other promotional materials.
If you stop agreeing to the processing of personal data — the sending of offers — you may request the operator of the Website at the e-mail address to cease the processing of personal data; in this case your personal data will be destroyed and advertising offers will no longer be sent, or by clicking on the link in the e-mail message.
On the basis of a written request, you may request information on the status of the processing of your personal data, a copy or restriction of the processing of personal data, correction or modification of incorrect, incomplete, or outdated personal data, destruction of personal data if the purpose of its processing has been fulfilled or if a violation of the law has occurred. You also have the right to object to the processing of personal data.
Data processed:
In connection with the marketing purpose, we process the following personal data - email.
- Purpose of personal data processing:
- Contact form (leaving a message)
Notice of voluntariness:
By voluntarily filling in your e-mail address, telephone number, and name, which is not used for processing, you can leave a message, request, or any query in connection with the operation of the Website and the services provided. This data is not processed further and is destroyed immediately after your request has been processed.
- Purpose of personal data processing:
- User registration (saving information for the next order)
Notice of voluntariness:
It is possible to place an order for goods in our shop without registration, whereby the data entered will be stored only with the specific order for the time necessary to process the order, warranty records, and accounting records. Registration is not mandatory and is based solely on voluntariness. Registered users enjoy various benefits on the products and services offered on our Website.
Data processed:
In connection with registration, we process the following data: first name and surname, telephone contact, e-mail address, contact address, city, country, and postcode.
- Purpose of personal data processing:
- Publication of a photo on Instagram
Notice of voluntariness:
By sending your photograph — an image — to our email or Instagram account @venevskcz for the purpose of publication and receiving a 10% discount on your next purchase, you express your voluntary consent to the processing of this personal data. Your image will subsequently be published on our Instagram account for a period of 4 years from the date of its publication.
Data processed:
In connection with the publication of a photo — an image — we process the following data: e-mail address, image — likeness.