Last updated: 25.6.2026
Delivery within 3 days
Standard delivery within 3 business days for Slovakia, Czech Republic and Slovenia from order confirmation.
Orders placed before 12:00 on a business day are dispatched the same day. Orders placed later or over the weekend are sent the next business day.
Christmas period may take longer due to higher courier load — in December expect delivery within 4 to 7 business days. We always keep you informed about current deadlines in the cart.
Free shipping over €40
For orders over €40 incl. VAT you get free shipping automatically at checkout.
Shipping rate for smaller orders depends on the destination country and the chosen carrier. Specific prices are shown below in the table.
Rates and countries
| Country | Delivery time | Price (under €40) | Price (over €40) |
|---|---|---|---|
| Slovakia | within 3 days | €3.90 | Free |
| Czech Republic | within 3 days | 99 CZK | Free |
| Slovenia | within 3 days | €4.90 | Free |
| Croatia | [FILL: delivery time HR] | [FILL: price HR under €40] | Free |
| Other EU | 5–10 days | €9.90 | Free |
Carriers
Choose your carrier at checkout — all offer similar delivery times, the main difference is their pickup point network.
- Slovenská pošta
- Packeta
- GLS
- DPD
If you have a preferred carrier, select it when completing your order. Some promotional codes may be tied to a specific carrier — you will always see this information in the cart.
International delivery
We deliver throughout the European Union. Outside SK/CZ/SI delivery may take 5 to 10 business days.
For orders outside the EU contact us at hello@venev.eu before placing your order — we will calculate rates and customs fees individually.
For cross-border shipments within the EU no customs fees apply — everything is already included in the price.
Order tracking
After your shipment is dispatched you will receive an email from us with a tracking number and a link to track your parcel with the carrier.
Tracking usually updates within 24 hours of handover to the carrier. If you see no movement for more than 48 hours, write to us — we will check the status.
Damaged shipment
If the shipment is visibly damaged upon receipt, do not accept it and contact us at hello@venev.eu.
For a returned shipment we will automatically send you a new one or issue a refund — whichever you prefer.
If you discover damage only after unpacking, send us a photo of the packaging and the product within 48 hours of receipt and we will resolve it the same way.
Questions
Any questions about delivery, reach us by email at hello@venev.eu.
We usually respond within 24 hours on business days. The Christmas period may be slower — thank you for your patience.
Effective date of these shipping terms: [FILL: effective date]